COVID-19 MEASURES

The Collins Cosmetic Clinic implemented a COVID Safe plan in October 2020 and all patients are screened on arrival and social distancing, face masks, and hand hygiene strictly enforced. If anyone attending the clinic is unwell or has been in contact with someone with COVID-19 they will be directed to leave and reschedule at another time.

For patients driving to their medical appointment please note that there is car parking around Collins Place in areas marked with Green parking signs and parking officers are enforcing time limits. For anyone wishing to park at the Wilsons Collins Place Carpark entry is from Flinders Lane coming from the Spring Street of Flinders Lane.  Parking  tickets can be validated with our reception for a reduced rate or you can  book online prior to arrival on www.wilsonparking.com.au/park/3028_Collins-Place-Car-Park_28-Flinders-Lane-Melbourne

COSMETIC MEDICAL PROCEDURES:

The safe and responsible provision of cosmetic medical procedures is underpinned by strict adherence to COVID19 infection control protocols which is only possible within dedicated medical facilities. Our doctors are well placed and experienced in managing the strict infection control guidelines, within a dedicated clinical environment, that are necessary to focus on safety of patients, staff and the wider community.

As a dedicated medical practice universal infection control precautions have historically been routinely applied in our clinic, however, with the advent of the unusual aspects of Covid-19 transmission additional measures have also been implemented.

Our priority is the health and safety of our patients, staff and the wider community so if you have any respiratory symptoms or feel unwell in anyway, you will need to reschedule your appointment. During this crisis late cancellation fees have been waived but we do request that you notify the clinic as soon as possible if you need to cancel an appointment.

PROTOCOLS:

Attendances at the clinic.

• Should patients choose to drive to the clinic then car parking is available at Wilsons Collins Place Parking (28 Flinders Lane, Melbourne, Enter Flinders Lane from Spring St end). From the car park there is direct lift access to the entrance of the Professional Suites on the Ground Level of Collins Place.
• Appointments will be scheduled to minimise waiting time as much as possible.
• Should patients wish to wait outside of the rooms our reception staff will ring or text you when your practitioner is ready.
• We request that children and any accompanying adult do not also attend our rooms.
• On arrival social distancing measures of not less than 1.5m need to be adhered to within the waiting room.
• Upon arrival all patients are required by the State Government to check in with a QR code that uses the Service Victoria app. A manual log is available for anyone without a mobile phone.
• Upon arrival all patients will be provided with hand sanitiser and advised to not subsequently touch their face.
• Patients who are febrile (>38.0C) will not be seen and will need to reschedule when they are well.
• Any patients with respiratory symptoms will be excluded from entering the premises.

Face to face consultations and treatments.

• Patient’s wearing a face mask may be required to remove that mask if the area of examination or treatment includes the face.
• Surgical masks, protective eye wear and other PPE will be worn by your health practitioner as needed during procedures.
• Patients will be provided access to gloves, face masks and tissues as required.
• The face or area of treatment will be cleaned with antiseptic and allowed to dry before proceeding with any treatment. The patient will be instructed after this wash not to touch the treatment area.
• Treatments will be limited to short-term duration, not exceeding 30 minutes.
• After each treatment, the room will be disinfected and not reused until at least the time taken for surfaces to completely dry.

The environment:

• High-touch points such as door handles, desks, examination couches, tabletops will be regularly wiped with alcohol.
• Social distancing of at least 1.5 m between all persons will be managed constantly.
• It is requested all payments are made by EFTPOS.
• All our Staff have satisfactorily completed Australian Government Covid-19 Infection control training including Assessment of Hand hygiene protocols.
• The practice has implemented a COVID Safe Plan

Frequently asked questions

Are the staff at the clinic vaccinated?

All our doctors, reception staff, dermal therapists and cosmetic nurses are fully vaccinated against COVID-19

How do I know if staff at the clinic, including the doctor has COVID19?

Staff who are known contacts of COVID19 positive patients are required by law to self-isolate at home and get tested. Staff with symptoms of fever, cough and fatigue are required not to attend work and to get tested.

Should I let the clinic know if I am unsure about people I have been in contact with?

Yes, you should. A determination of each circumstance will be assessed by the medical practitioner.

Will cosmetic procedures make me more susceptible to COVID19 virus infection?

There is no evidence that cosmetic procedures make patients who are otherwise well more susceptible to disease processes, including COVID19.

If I develop side effects from my cosmetic medical procedure, how do I know if they are not related to COVID19?

Side effects from cosmetic medical procedures are different to the effects of COVID19 which are primarily shortness of breath, persistent cough, and fever.

Can I bring a friend with me when I attend the clinic?

It is preferred that you come alone to your appointment, but if necessary, you may bring a member of your family if they reside with you but we ask they wait outside of the waiting room in the foyer area.

My children are at home so is it ok if I bring them with me to the clinic?

Children should NOT attend with you. If you are unable to leave your children at home then reschedule your appointment to a later date.

If I develop a fever, a cough or feel unwell after visiting the clinic, what should I do?

It is essential that you advise the clinic should these symptoms develop as soon as they occur after your attendance. As per current Health guidelines any symptoms no matter how minor warrant a COVID test.

Will I be able to contact someone at the clinic after my procedure if I have any questions?

If you have any concerns no matter how minor you can ring our rooms on 9654 5720 or email us on contact@collinscosmeticclinic.com.au